JMARTBOOKINGS CANCELLATION AND REFUND POLICY
At JMARTBookings, we are dedicated to creating a reliable and transparent environment for both hosts and guests to connect and explore unique travel experiences around the world. We understand that unforeseen circumstances may require changes to bookings, and our Cancellation and Refund Policy is designed to address these situations in a fair and consistent manner. This policy provides a comprehensive framework for handling cancellations and refunds, outlining the conditions under which they are allowed, detailing the associated costs, and specifying the penalties that may be imposed for repeated cancellations or misuse of the platform.
1. General Overview
The Cancellation and Refund Policy is an integral part of JMARTBookings' commitment to fostering a trustworthy community of users, where both hosts and guests can feel secure in their transactions. This policy applies to all users of the JMARTBookings platform, including but not limited to hosts who list properties, experiences, or services, and guests who book these offerings. By using the JMARTBookings platform, all users agree to abide by the terms and conditions set forth in this policy.
We aim to balance the interests of both parties—guests who may need to cancel or change their plans and hosts who rely on confirmed bookings to manage their properties and businesses effectively. Our policy sets clear guidelines to ensure fairness, transparency, and consistency in how cancellations and refunds are processed.
2. Cancellation Conditions
Cancellations can occur for a variety of reasons, and JMARTBookings has established specific policies to handle different scenarios. These policies aim to provide flexibility for guests while protecting the interests of hosts.
2.1 Guest-Initiated Cancellations
Guests may cancel their bookings under different conditions, each with its respective terms:
•    Flexible Cancellation Policy:
This policy offers the most lenient cancellation terms for guests. Guests may cancel their booking up to 48 hours before the check-in time and receive a full refund of the booking amount, excluding the non-refundable processing fee. This option provides the greatest flexibility for travelers whose plans may change at the last minute. However, if the guest cancels within 48 hours of the check-in time, they will receive a 50% refund of the total booking amount, excluding the processing fee. This policy is ideal for short-term stays or less costly bookings where the risk to the host is minimal.
•    Moderate Cancellation Policy:
Under this policy, guests may cancel their booking up to 7 days before the check-in date for a full refund, excluding the processing fee. If a cancellation is made within 7 days of the check-in date, the guest will receive a 50% refund of the total booking amount, excluding the processing fee. This policy strikes a balance between flexibility for guests and security for hosts, ensuring that hosts have sufficient notice to potentially rebook their property or experience.
•    Strict Cancellation Policy:
The strict cancellation policy is designed for situations where cancellations could have a more significant impact on hosts. Under this policy, guests may cancel up to 14 days before the check-in date to receive a 50% refund of the total booking amount, excluding the processing fee. If a cancellation is made within 14 days of the check-in date, no refund will be issued. This policy is often applied to high-demand properties, unique experiences, or peak-season bookings where last-minute cancellations could result in substantial financial loss for the host.
Guests are strongly encouraged to review the specific cancellation policy of each listing before confirming their booking. JMARTBookings will adhere strictly to these policies when processing cancellation requests and refunds.
2.2 Host-Initiated Cancellations
While hosts are expected to honor all confirmed bookings, there may be situations where a host needs to cancel a booking due to unavoidable circumstances, such as emergencies, significant property damage, or maintenance issues that make the property uninhabitable. In such cases, hosts must immediately notify both JMARTBookings and the affected guest to minimize any inconvenience.
Hosts who initiate a cancellation are subject to penalties to ensure the reliability of the platform. Penalties for host-initiated cancellations may include:
•    Visibility Reduction: The host's listing may be temporarily demoted in search results, reducing its visibility to potential guests.
•    Suspension of Hosting Privileges: If a host cancels multiple bookings within a specified period (e.g., two cancellations within 12 months), JMARTBookings reserves the right to suspend their account temporarily. During the suspension, the host will be unable to accept new bookings or interact with potential guests on the platform.
•    Permanent Removal: Repeated or unjustified cancellations may result in permanent removal from the JMARTBookings platform to protect the community's integrity.
Hosts will also be responsible for all processing and service fees associated with the cancellation, and JMARTBookings may charge additional penalties based on the impact on the guest.
2.3 Force Majeure
In certain circumstances, both guests and hosts may face situations that are entirely beyond their control, such as natural disasters, pandemics, government-imposed restrictions, or other emergencies that prevent the booking from being honored. In these cases, JMARTBookings' Force Majeure Policy may override standard cancellation policies to provide a fair resolution for all parties involved.
•    Documentation Requirements: Both parties must provide appropriate documentation or evidence to support their claim under the force majeure clause. This may include government advisories, medical certificates, or other relevant documents.
•    Refund Options: Depending on the specific situation and evidence provided, JMARTBookings may offer a full or partial refund to the guest or provide credit for future bookings. Hosts may also be eligible for compensation under certain conditions.
•    Review and Approval: Each force majeure claim will be reviewed on a case-by-case basis by JMARTBookings to ensure a fair outcome.

3. Refund Processing and Fees
To ensure transparency and fairness in all transactions, JMARTBookings has established comprehensive guidelines for processing refunds, handling fees, and managing associated costs for cancellations.
3.1 Processing Fees
Refunds are processed within 7 working days from the date of an approved cancellation request. However, any processing fees related to the cancellation will be borne by the party initiating the cancellation, whether the host or the guest.
These processing fees are essential to cover the administrative, operational, and banking costs incurred by JMARTBookings in facilitating the cancellation process. They encompass the efforts involved in verifying the cancellation, processing refunds, and adjusting bookings in our system. The processing fee is a non-negotiable charge and is designed to ensure that the platform continues to operate smoothly and efficiently, even in cases of booking disruptions.
3.2 Service Fees
Service fees charged by JMARTBookings at the time of booking are strictly non-refundable. These fees contribute to the operational costs of maintaining a secure, user-friendly platform, providing 24/7 customer support, and ensuring an optimal experience for both hosts and guests. The non-refundable service fee also covers the development and continuous enhancement of platform features, fraud prevention measures, and the administrative management of bookings. By retaining these fees, JMARTBookings can continue to provide a high standard of service to all its users.
3.3 Payment Method and Timing
Refunds will generally be issued to the original payment method used during the booking process. If the original payment method is no longer valid or available (e.g., expired credit card, closed bank account), JMARTBookings will coordinate with the guest or host to arrange an alternative refund method. This may involve additional verification steps to confirm the identity and account details of the recipient. The timing of refunds may vary depending on the payment provider's policies and procedures, and JMARTBookings is not responsible for any delays caused by these external entities.
4. Penalties for Hosts Who Cancel Bookings
JMARTBookings aims to provide a reliable booking experience for all users. Hosts who frequently cancel bookings undermine this goal, and as such, penalties are in place to deter repeated cancellations.
4.1 Cancellation Penalties
To maintain a high standard of reliability and trust on our platform, hosts who cancel bookings may incur the following penalties:
•    First Cancellation: The host will be charged a processing fee equivalent to the cost incurred by JMARTBookings for handling the cancellation. Additionally, their listing may be temporarily demoted in search results, reducing visibility to potential guests.
•    Second Cancellation Within 12 Months: If a host cancels a booking twice within a 12-calendar-month period, JMARTBookings reserves the right to suspend the host’s account temporarily. During this suspension period, the host will be unable to accept new bookings or communicate with potential guests through the platform. This penalty aims to encourage hosts to carefully manage their listings and avoid cancellations that disrupt guests' travel plans.
4.2 Account Suspension and Termination
Repeated cancellations without valid reasons or violations of this policy may lead to permanent termination of a host's account. JMARTBookings retains the right to enforce strict measures to protect the integrity of the platform and ensure a reliable experience for all users. Hosts are strongly encouraged to manage their availability and booking conditions accurately to avoid such penalties and maintain their standing within the community.
5. Guest Responsibilities and Consequences of Cancellations
Guests have a significant role in maintaining a fair and consistent booking environment. The following outlines their responsibilities and the consequences of initiating a cancellation.
5.1 Guest Responsibility for Costs
If a guest initiates a cancellation, they will be responsible for covering the processing fee, as well as any non-refundable service fees associated with the booking. Guests should carefully review the cancellation policy of each listing before booking to understand the potential costs and refund conditions in case they need to cancel. This helps prevent unexpected expenses and ensures a smooth experience for both the guest and host.
5.2 Rebooking and Replacement Policy
In situations where a host cancels a booking, JMARTBookings is committed to assisting the guest in finding a suitable alternative accommodation or experience. This assistance is subject to the availability of similar listings or experiences in the same location and price range.
If a suitable replacement cannot be identified, JMARTBookings will issue a full refund to the guest, excluding non-refundable service fees. This policy ensures that guests are not left without options and helps maintain their trust in the platform’s reliability. Additionally, this policy promotes responsible hosting by holding hosts accountable for managing their availability and maintaining their commitment to confirmed bookings.
6. No-Show Policy
A "no-show" occurs when a guest does not arrive at the booked accommodation or experience without providing prior notice of cancellation to either the host or JMARTBookings. In such instances, the following conditions apply:
•    No Refunds for No-Shows: If a guest is a no-show, they will not be eligible for a refund, regardless of the reason. The full booking amount will be retained by the host as compensation for reserving their property or time slot, which could have been made available to other guests.
•    Host Compensation: This policy is designed to ensure fairness to hosts who rely on confirmed bookings and have blocked their calendar or prepared accommodations for a guest who does not show up.
•    Exceptions: In exceptional cases, such as medical emergencies, the guest may contact JMARTBookings for a review. However, approval of any refunds or adjustments remains at the sole discretion of JMARTBookings.
7. Amendments and Modifications to Bookings
JMARTBookings understands that plans can change. Guests and hosts have the flexibility to request amendments or modifications to existing bookings under the following conditions:
•    Mutual Agreement Requirement: Any requested changes, such as alterations in check-in or check-out dates, changes in the number of guests, or modifications to specific booking details, must be mutually agreed upon by both the guest and the host.
•    Potential Impact on Original Booking Terms: If a modification results in a change in pricing, duration, or other key booking terms, the guest and host must approve these changes in writing through the JMARTBookings platform.
•    Cancellation Resulting from Modification: If the requested modification results in the cancellation of the original booking, the standard cancellation policy outlined above will apply, and any associated fees or penalties will be processed accordingly.
•    Processing Fees for Modifications: A nominal processing fee may apply for making changes to a booking. This fee is intended to cover administrative costs associated with the modification.
8. Appeals and Disputes
JMARTBookings aims to ensure that all users feel confident in the fairness of the platform’s policies and practices. If a guest or host is dissatisfied with a decision made by JMARTBookings regarding a cancellation, refund, or any other related issue, they have the right to appeal:
•    Submission of Appeals: Appeals must be submitted in writing to JMARTBookings within 14 days of receiving the initial decision notice. The appeal should include a detailed explanation of the reasons for the appeal, any supporting documentation, and relevant evidence that could affect the outcome.
•    Review Process: Once the appeal is received, JMARTBookings will conduct a thorough review of the case, including consideration of any new evidence provided. This review will be conducted by a senior team member who was not involved in the original decision-making process.
•    Final Decision: A final decision will be provided within 30 days of receiving the appeal. This decision will be considered binding and conclusive. The appellant will be notified of the outcome in writing, and no further appeals will be accepted for the same issue.
9. Special Circumstances and Exceptions
While JMARTBookings strives to maintain a consistent policy framework, we recognize that unique situations may arise that require special consideration:
•    Case-by-Case Evaluation: JMARTBookings reserves the right to assess each situation individually and determine if an exception to the standard cancellation and refund policy is warranted.
•    Examples of Special Circumstances: These may include, but are not limited to, sudden illness, accidents, natural disasters, government travel restrictions, or other unforeseen events beyond the control of the guest or host.
•    Documentation Requirements: Both the guest and host must provide appropriate documentation to support their claims for consideration under special circumstances. JMARTBookings will evaluate all submitted documents and make a decision based on the merits of each case.
10. Contact Information for Cancellation and Refund Inquiries
For any inquiries related to cancellations, refunds, or to submit a cancellation or refund request, JMARTBookings offers multiple channels for users to reach our Customer Support team. We encourage users to contact us promptly to resolve any issues:
•    Email: For written inquiries, including appeals, users can reach us at support@jmartbookings.com.
Our support team is available 24/7 to address any concerns or provide guidance on our cancellation and refund policies.
11. Changes to This Cancellation and Refund Policy
JMARTBookings reserves the right to amend, modify, or update this Cancellation and Refund Policy at any time. Any changes to this policy will be effective immediately upon posting on our website. Users are encouraged to regularly review this policy to stay informed about the most current terms:
•    Notification of Changes: In the event of significant changes to the policy, JMARTBookings will notify users through email or platform notifications. It is the responsibility of each user to stay informed about these changes.
•    Continued Use as Acceptance: Continued use of the JMARTBookings platform after any changes to this policy constitutes acceptance of the new terms. Users who do not agree with the modified policy should discontinue using the platform and contact Customer Support for further guidance.
By adhering to these guidelines, JMARTBookings ensures a fair, transparent, and reliable experience for all users, fostering trust and satisfaction within our community.